FAQ (Updated Sept 2020)

We are currently open to the public at our Castro Valley location. We are not currently open to the public at our Albany and Oakland locations, but we are fulfilling orders online for front door pickup and shipping.

PICKUP ORDERS

How do I place an order for pickup?

After you have made your selections and added them to your cart, select “Store Pickup” and choose either Oakland, Albany or Castro Valley. Then, select your pickup day and complete your payment. Orders placed by 5pm will be ready for pickup the next day by noon.

How do I pick up my order when it's ready?

On your scheduled pick-up day, please come between 12pm-5pm. Come to the front door, let us know the first and last name of the person who placed the order and order number, and we will bring your order out to you. For everyone's safety, we require face coverings to be worn and ask those with symptoms of respiratory illness or fever to refrain from picking up orders. If there's a line, please use the markers on the sidewalk to line up at a safe distance from one another. Thanks!

I forgot something. Can I add to my order?

If you would like to order additional spices, please place another pickup order. We will unfortunately not be able to accommodate changes to your original order after it has been placed. Currently our Oakland and Albany shops cannot process any in-person payments or issue refunds at the time of pickup.

What if I miss my scheduled pick up date?

Please come another day to pick up. We are open for pickups every day from 12pm to 5pm. 

Is everything at the shop also available online?

Our inventory is a bit limited right now. What we have online is what we currently have available to order. Sizes are more limited than they normally are in our retail shops. Thanks for your understanding.

Why do I have to enter a pickup address for a pickup order?

As long as you select the Oakland, Albany or Castro Valley store at checkout, we will know where you plan to pick up. Unfortunately, the address fields are a required part of the checkout process with the system we use. However, don't worry! No matter what you put here, if you selected your store pickup, we will have all the info we need.

SHIPPING ORDERS

If I want my order shipped, when will it ship out?

Currently, we are shipping orders about two weeks after orders are placed. Unforeseen carrier conditions may cause actual delivery dates to vary.

Do you ship internationally?

At this time we ship within the United States only. 

What shipping method do you use?

We primarily ship via USPS Priority Mail, which takes 1-3 business days after we ship. 

What if my house or apartment does not get delivery from USPS?

Please send us an email at info@oaktownspiceshop.com as soon as possible after placing your order.

Can I order by phone?

Yes! We can take orders by phone between 10am-5pm. You can also email us at info@oaktownspiceshop.com with any questions about placing an order online.

What if my order is a gift?

If your purchase is a gift, please write a note on the cart page where it says "add a gift note to your order." Your note will be printed on the packing slip, which does not include prices. (Please sign your note, as our packing slips do not include the sender's name!)

OTHER QUESTIONS

Do you offer special pricing for restaurants and foodservice customers?

We do! Please email us at orders@oaktownspiceshop.com for more information.

Can I return an item?

All online sales are final. But if your package arrives broken or you aren't completely satisfied, please email info@oaktownspiceshop.com and we will get right back to you.

How do I redeem my gift card?

Gift cards can be used on any item in our online shop. To use a gift card online, just enter your gift card code at checkout. You'll see an option to add "Discount code or gift card" beneath the order summary. If you don't use your whole gift card on one order, the remainder will be kept on the card for you to apply to your next order. 

What precautions are you taking to protect against COVID-19?

We are keeping our shops closed to the public for the time being to help limit the spread of COVID-19. Our Castro Valley shop is now open to the public for sales at the front counter only. In addition, we have reinforced our existing training on effective handwashing and using personal protective equipment and we have increased our sanitation procedures in our shops and production areas.

Staff members are working at properly spaced workstations. Also, staff members who are sick will stay home from work. All of our staff members receive sick pay. 

Retail Shops Closed // Online + Phone Orders Only

We are closed to the public until further notice due to COVID-19 related safety precautions.

But we are fulfilling orders online and by phone for front door pickup and shipping! Simply select one of these options at checkout.

Please note, we are operating with a small crew and in an effort to get orders out in a timely manner, we are unable to take in-person orders at this time.

PICKUP ORDERS placed by 5pm are ready the next day.

SHIPPING ORDERS currently take about two weeks to ship out after they are received.

Thank you for supporting small business! We appreciate you. Reach out to us via email at info@oaktownspiceshop.com with any questions you may have.

Take care and stay safe.