We are currently shipping orders 2 to 4 days after they are placed. Unforeseen carrier conditions may cause actual delivery dates to vary.
We offer free shipping on refill bags of spices and orders of $75 or more. For other orders we offer flat rate shipping of $9.
At this time we ship within the United States only.
We primarily ship via USPS Priority Mail, which takes 1-3 business days after we ship.
Please send us an email at info@oaktownspiceshop.com as soon as possible after placing your order.
We cannot currently process orders for shipping over the phone. If you need help placing your order, please email us at info@oaktownspiceshop.com.
If your purchase is a gift, please write a note on the cart page where it says "add a gift note to your order." Your note will be printed on the packing slip, which does not include prices. (Please sign your note, as our packing slips do not include the sender's name!)
Masks are required at all times. We cannot currently accommodate removing masks to smell or taste the spices. We are selling all of our spices in prepackaged jars and bags in the sizes available on our website (no made-to-order custom sizes or refills). We cannot accept any cash payments (but will resume this soon). We’re allowing a limited number of people in the shops at a time.
After you have made your selections and added them to your cart, select “Store Pickup” and choose either Oakland, Albany or Castro Valley. Then, select your pickup day and complete your payment. Orders placed by 5pm will be ready for pickup the next day by noon.
Yes! We can take orders by phone between 10am-7pm in Oakland and Albany. Our Castro Valley location is open daily 9am-7pm.
Please come at your schedule day and time, or anytime after you receive an email that your order is ready. Our Oakland and Albany shops are open from 10-7pm and our Castro Valley location is open daily 9am-7pm. Come to the front door, let us know the first and last name of the person who placed the order and order number, and we will bring your order out to you. For everyone's safety, we require face coverings to be worn and ask those with symptoms of respiratory illness or fever to refrain from picking up orders. If there's a line, please use the markers on the sidewalk to line up at a safe distance from one another. Thanks!
If you would like to order additional spices, you can either place another pickup order online or purchase additional items at the time of pickup with a credit card.
Please come another day to pick up. We are open daily from 10am-7pm in Oakland and Albany. Our Castro Valley location is open daily 9am-7pm.
Our inventory is a bit limited right now. What we have online is what we currently have available to order. Sizes are more limited than they normally are in our retail shops. Thanks for your understanding.
As long as you select the Oakland, Albany or Castro Valley store at checkout, we will know where you plan to pick up. Unfortunately, the address fields are a required part of the checkout process with the system we use. However, don't worry! No matter what you put here, if you selected your store pickup, we will have all the info we need.
We do! Please email us at orders@oaktownspiceshop.com for more information.
All online sales are final. But if your package arrives broken or you aren't completely satisfied, please email info@oaktownspiceshop.com and we will get right back to you.
Gift cards can be used on any item in our online shop. To use a gift card online, just enter your gift card code at checkout. You'll see an option to add "Discount code or gift card" beneath the order summary. If you don't use your whole gift card on one order, the remainder will be kept on the card for you to apply to your next order.
We have limited capacity in each of our shops. We have reinforced our existing training on effective handwashing and using personal protective equipment and we have increased our sanitation procedures in our shops and production areas.
Staff members are working at properly spaced workstations. Also, staff members who are sick will stay home from work. All of our staff members receive sick pay.
