FAQ

When will my item ship out?

We will make every effort to ship orders within two business days. We primarily ship via USPS Priority Mail, which takes 1-3 business days. For larger orders we sometimes ship via UPS, which takes up to 7 business days.

Do you ship internationally?

At this time we ship within the United States only. We hope to ship internationally soon!

What shipping method do you use?

We primarily ship via USPS Priority Mail, which takes 1-3 business days. For larger orders we sometimes ship via UPS, which takes up to 7 business days. 

What if my house or apartment does not get delivery from USPS?

Please send us an email at info@oaktownspiceshop.com as soon as possible after placing your order.

Can I order by phone?

Yes! Please call 510-201-5400 during store hours to place a phone order. Store hours are: Monday-Friday 10 a.m.-7 p.m. and Saturday and Sunday 10 a.m.-5 p.m.

What if my order is a gift?

If your purchase is a gift, please write a note on the cart page where it says "add a gift note to your order." Your note will be printed on the packing slip, which does not include prices. (Please sign your note, as our packing slips do not include the sender's name!)

Is everything at the shop also available online?

No. Our online shop is a collection of our signature blends, some hard-to-find items, some staples and some Oaktown specialties. We have many more products and size options available at our Oakland shop. If there is something at the shop that you cannot find online, please call us at 510-201-5400 to place a phone order. 

Do you offer special pricing for bulk orders?

We do! Please email us at info@oaktownspiceshop.com for more information.

Can I return an item?

All sales are final. But if your package arrives broken or you aren't completely satisfied, please give us a call at 510-201-5400 or email info@oaktownspiceshop.com and we will get right back to you.

How do I redeem my gift card?

Gift cards can be used on any item in our online shop or in-store. To use a gift card online, just enter your gift card code at checkout (look for the "Have a gift card?" prompt when you're checking out). If you don't use your whole gift card on one order, the remainder will be kept on the card for you to apply to your next order. To redeem your gift card in-store, just present your code at checkout.